WSQ Customer Service Excellence in F&B  (PWM for Food Services)  

WSQ Customer Service Excellence in F&B  (PWM for Food Services)  

Beautiful Asian waitress receiving credit card payment from customer in café. Location: Singapore

Course Provider: ICAS Training & Education College

Mode of Training: Physical Class
Course Reference: TGS-2023021710

Overview

Identify and confirm customers’ expectations and needs. Communicate with customers in a way that makes them feel valued and respected. Respond promptly to customers’ requests and provide personalized service where possible. Identify and act to mitigate triggers in the service environment that may lead to potential service challenges. Direct feedback on areas of improvement and unresolved service challenges to the right escalation channels.

Course Outline
Course Outline

At the end of the course, learners will be able to:

  • Identify and confirm customers’ expectations and needs
  • Communicate with customers in a way that makes them feel valued and respected
  • Respond promptly to customers’ requests and provide personalized service where possible
  • Identify and act to mitigate triggers in the service environment that may lead to potential service challenges
  • Direct feedback on areas of improvement and unresolved service challenges to the proper escalation channels
Course Mode of Training
Course Duration & Fee

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