Course Provider: ICAS Training & Education College
Mode of Training: Physical Class
Course Reference: TGS-2023021710
Identify and confirm customers’ expectations and needs. Communicate with customers in a way that makes them feel valued and respected. Respond promptly to customers’ requests and provide personalized service where possible. Identify and act to mitigate triggers in the service environment that may lead to potential service challenges. Direct feedback on areas of improvement and unresolved service challenges to the right escalation channels.